Frequently Asked Questions (FAQs)

We’re all ears.
Questions, comments, ideas…go!

Help is on the way. In fact, you just found its headquarters. 

It's tax season!

Current and former team members with questions about your W-2, T-4 or RL-1 slips, please visit our Team Member FAQ section and follow the steps outlined to obtain more information. 

FAQs

Super Savers Club

At a store near you, just show your club card and a photo ID on your birthday or the day after to get your 20% off birthday discount.

Just ask! You can sign up at any of our stores.

Super Savers Club is your license to save bigger than big. Sign-up is free, and members enjoy pre-sales events, birthday offers, invites to special events and notifications about upcoming sales.  

Yes! The Super Savers Club is always free and sign up is easy.

Purchase & Exchange

If you visit our stores, we’ll be glad to assist. We receive thousands of items daily, so turnover happens as fast as treasures appear. As such, we can’t track specific merchandise availability either at our store or in other stores.

Since great items come and go and come again around here, we can only sell merchandise in our stores.

First off, thanks for the compliment! Second and more importantly, each of our stores receives thousands of different items every day. Items in our ads are just a sample of our huge selection, so your best bet is to find a store near you and go shopping!

We don’t buy goods from the public directly. Instead, we gladly accept donations of items on behalf of local charities. How it works is that we support the programs and services of these neighborhood nonprofits every time you drop off a donation. And the more you donate your items, the more help they get. 

Sorry, we don’t do consignment here. However, since our stores support local charities, we’d be happy to accept your gently used items as a donation on behalf of one of our nonprofit partners. 

Good question! While we don’t provide cash refunds, clothing, accessories and small household items may be exchanged within 7 days of purchase provided the item has the original tags attached and you have the receipt. The exchange must take place on the same day in order to receive the dollar value paid for the original item. Store management may decide to issue a 7-day extension if the customer can’t find items of like value to exchange, but that’s an exception to the rule. If an item was purchased at a discount, you’ll receive the discounted price when exchanging, not the original price. All sales are final on select items including furniture, other large items (such as sporting equipment), computers, computer accessories, books, music, videos and jewelry.

We make every effort to ensure everything we sell is good quality and in working order. However, even we may miss something, so when in doubt, call the manufacturer to ask questions. You can also bring in your item for an exchange. Read our exchange policy.

It’s always best to contact the manufacturer of the item in question. Many times, they’ll even send you a replacement for free. 

Gift Cards

A Savers|Unique|Value Village gift card acts just like a debit card—choose the amount you would like to give ($250 or less) and the recipient can redeem the card at our store for merchandise of their choice worth an equal or lesser value. These gift cards can only be used at participating Savers, Value Village or Unique store in the U.S. Please visit stores.savers.com to find a location near you.

Just find a store and head to it. Any cashier or manager will gladly assist you. If you do not have a store nearby, please contact us at 1-844-409-9655 or giftcard@savers.com.

We’re not able to offer gift cards online just yet, so visit us in store to purchase. Please click here to find a store near you. If you do not have a nearby store, please contact us at 1-844-409-9655 or giftcard@savers.com.

Consider this: we get 10,000+ items at our stores every day, which means mega variety—perfect for that ‘has everything’ kinda person. Not only that, each of our stores supports neighborhood charities, so shopping here helps us, help others. Need more proof? Check out our Inspiration section for fashion and home décor DIY ideas.

You can check the balance of your gift card at any time by visiting our Balance Inquiry page by clicking here, by calling 1-800-987-1651 or by visiting a participating Savers, Value Village or Unique store in the U.S.

Gift cards may not be replaced if lost, stolen or damaged. Treat your gift card like cash.

Unused balances are kept on the card to be used during a future visit to one of our stores.

Yes, you can add an additional amount (not to exceed $250) to your gift card at any participating Savers, Value Village, or Unique store in the U.S.

Yes, you may make large purchases of gift cards for your company or corporate event by contacting us at 1-844-409-9655 or  giftcard@savers.com.

Savers|Unique|Value Village gift cards can be used at any participating Savers, Value Village or Unique store in the U.S. Gift cards can only be redeemed in the country in which they were purchased. Please visit stores.savers.com to find a location near you.

General Questions

We’d love to hear from you. First, visit our real estate page to learn about our site requirements. Then you can reach out to the appropriate region lead to learn more.

Great question! We welcome donations of gently used clothing (for all ages), housewares & knick-knacks, books & music, small electronics, the list goes on. Infact, it can be found right here: items we accept. We also have a list for items we don't accept, which includes things like weapons & explosives, large furniture, any food-related items and the like. 

This 2014 through 2021 accessibility plan outlines the commitments and actions that Value Village Stores, Inc. (Value Village) will put in place to prevent and remove barriers to accessibility and how the requirements of the regulations will be met, for all its operations and stores in the province of Ontario.

 

You can download the Multi-Year Accessibility Plan and Accessible Customer Service Plan here. If you have a disability and you need information in an accessible format that meets your needs, please let us know.

Team Members

First of all, welcome back!  We're so glad to hear you have interest in opportunities with us again.  Do us a quick favor and please email us at re-hire@savers.com with the following information:          First Name:          Last Name:          Last 4 of SSN/SIN:          Country (US or CAN):          Location of store(s) where you’d like to work:          Email address:When the HR Service Center receives your email, we will be in touch with next steps on how to complete your application. 

If you are having trouble accessing MyHR, please click here.

Current Team Members: Please update your address in MyHR using employee self-service.
Former Team Members: Not currently employed with us? Email us at HRServiceCenter@savers.com with the following information and your address will be updated by the HR Service Center:

                                Full Name

                                Last 4 of SSN or SIN

                                Contact Information (Phone and/or Email)

                                Home Address (be sure to include an apartment number if applicable)

For address changes you will not be contacted with a confirmation.  The changes will be made and an updated W-2 or T-4 will be mailed within 3 business days of correcting your address, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

If you would like ot view past pay stubs, click here.

Team Member W-2s were sent to your home address listed in MyHR on January 31, 2016. Depending on the postal system in your area, you should receive your W-2 within 10-15 business days after the mail out date.

T-4 and RL-1 slips were mailed on February 25, 2016 to your home address listed in MyHR. Depending on the postal system in your area, you should receive your T-4 or RL-1 slip within 10-15 business days after the mail out date.

Depending on the postal system in your area, you should receive your W-2 or T-4 within 10-15 business days after the mail out date. 

A new W-2 or T-4 will be mailed out within 3 business days of correcting your address, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

Don’t worry—just send an email to HRServiceCenter@savers.com with the following information and someone will follow up within 3 business days:                                Full Name                                Last 4 of SSN or SIN                                Contact information (phone and/or email)                                Please tell us what is incorrect on your W-2 or T-4

If you’re currently employed with us, you can access your tax slips on Employee Self-Service in MyHR. Just click on My Payroll Information. If you’re a former team member, unfortunately, you’ll be unable to download your tax slips at this time.

Due to privacy regulations, we’re unable to send your tax information to our stores.

If the appropriate amount of days have passed since the mail out date, please send an email to HRServiceCenter@savers.com with the following information:

                                Full Name

                                Last 4 of SSN or SIN

                                Contact information (phone and/or email)

                                Please let us know that you have not received your W-2 or T-4

If the inquiry involves an address change or correcting an error on the W-2 or T-4 you will not be contacted.  The changes will be mailed within 3 business days of correcting your address, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

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