Frequently Asked Questions (FAQs)

We’re all ears.
Questions, comments, ideas…go!

Help is on the way. In fact, you just found its headquarters. 

It's tax season!

Current and former team members with questions about your W-2, T-4 or RL-1 slips, please visit our Team Member FAQ section and follow the steps outlined to obtain more information. 

FAQs

Super Savers Club®

Super Savers Club® is your license to save bigger than big. Sign-up is free, and members enjoy special discounts, exclusive email offers, member only sales, birthday offers, and upcoming sale notifications.

Sign up is free and easy! You can sign up online or at your local store.

Yes! The Super Savers Club® is always free and sign up is easy. Just sign up online or visit your local store to sign up at checkout.

A special birthday coupon of 20% off of your purchase of up to $50, redeemable once during the month of your birthday, will be emailed to you provided your birthdate and a valid email address is available in your account profile prior to your birthday. If you have not provided your birthdate and wish to receive your special birthday coupon during the month of your birthday, follow this link to update your account or ask a cashier at your local store.

We have been testing a few different programs with the goal of landing on a single program. Click here for details on the program launching on June 3, 2019.

Stop by your local store* and ask any cashier to look up your points and rewards balance. Your points total and next reward's expiration date is also printed at the bottom of your receipt.

*Participating stores only

You can update your profile information and communication preferences through your online account. If you do not have an online account, you can create one using your Super Savers Club® email address and phone number. Click here to access the Super Savers Club® online portal.

A card is not required for the Super Savers Club® program. During checkout, the cashier can look you up using the email address or phone number you used to create your Super Savers ClubTM account. 

For other questions on the Super Savers Club®, please contact us here.

Purchase & Exchange

If you visit our stores, we’ll be glad to assist. We receive thousands of items daily, so turnover happens as fast as treasures appear. As such, we can’t track specific merchandise availability either at our store or in other stores.

Since great items come and go and come again around here, we can only sell merchandise in our stores.

First off, thanks for the compliment! Second and more importantly, each of our stores receives thousands of different items every day. Items in our ads are just a sample of our huge selection, so your best bet is to find a store near you and go shopping!

We don’t buy goods from the public directly. Instead, we gladly accept donations of items on behalf of local charities. How it works is that we support the programs and services of these neighborhood nonprofits every time you drop off a donation. And the more you donate your items, the more help they get. 

Sorry, we don’t do consignment here. However, since our stores support local charities, we’d be happy to accept your gently used items as a donation on behalf of one of our nonprofit partners. 

Good question! While we don’t provide cash refunds, clothing, accessories and small household items may be exchanged within 7 days of purchase provided the item has the original tags attached and you have the receipt. The exchange must take place on the same day in order to receive the dollar value paid for the original item. Store management may decide to issue a 7-day extension if the customer can’t find items of like value to exchange, but that’s an exception to the rule. If an item was purchased at a discount, you’ll receive the discounted price when exchanging, not the original price. All sales are final on select items including furniture, other large items (such as sporting equipment), computers, computer accessories, books, music, videos and jewelry.

We make every effort to ensure everything we sell is good quality and in working order. However, even we may miss something, so when in doubt, call the manufacturer to ask questions. You can also bring in your item for an exchange. Read our exchange policy.

It’s always best to contact the manufacturer of the item in question. Many times, they’ll even send you a replacement for free. 

Gift Cards

A Savers|Unique|Value Village gift card acts just like a debit card—choose the amount you would like to give ($250 or less) and the recipient can redeem the card at our store for merchandise of their choice worth an equal or lesser value. These gift cards can only be used at participating Savers, Value Village or Unique store in the U.S. Please visit stores.savers.com to find a location near you.

Just find a store and head to it. Any cashier or manager will gladly assist you.

We’re not able to offer gift cards online just yet, so visit us in store to purchase. Please click here to find a store near you. If you do not have a nearby store, please contact us at 1-844-409-9655 or giftcard@savers.com.

Consider this: we get 10,000+ items at our stores every day, which means mega variety—perfect for that ‘has everything’ kinda person. Not only that, each of our stores supports neighborhood charities, so shopping here helps us, help others. Need more proof? Check out our Inspiration section for fashion and home décor DIY ideas.

You can check the balance of your gift card at any time by visiting our Balance Inquiry page, by calling the number listed on the back of your card, or by visiting a participating Savers, Value Village or Unique store.

Gift cards may not be replaced if lost, stolen or damaged. Please treat your gift card like cash.

Unused balances are kept on the card to be used during a future visit to one of our stores.

Yes, you can add an additional amount (not to exceed $250) to your gift card at any participating Savers, Value Village, or Unique store in the U.S.

Yes, you may make large purchases of U.S. gift cards for your company or corporate event by contacting us at 1-844-409-9655 or  giftcard@savers.com.

Savers|Unique|Value Village gift cards can be used at any participating Savers, Value Village or Unique store in the U.S. Gift cards can only be redeemed in the country in which they were purchased. Find a location near you.

Your Savers|Unique|Value Village gift card does not have an expiration date, does not lose value, and no fees are charged for inactivity.

Gift cards may be deactivated after two years of non-use or after 30 days with a zero balance. However, the balance on the card at the time of deactivation will be honored. Please contact giftcard@savers.com for a replacement card.

Remaining card balances of $10 and under may be subject to a refund as required by law. For cards purchased in our stores, please visit a local store and ask to speak to a manager.

Please refer to the number on the back of the gift card to reach the customer service team.

Unused balances are kept on the card to be used during a future visit to one of our stores.

Gift cards purchased in our stores can be loaded with any dollar amount up to $250.

Gift cards purchased online (U.S. only) can be purchased in the following denominations: $10, $20, $25, $30, $40, $50, or $100. 

Gift cards that are purchased in our stores can be reloaded at any of our stores, for any dollar amount up to $250.

General Questions

This 2014 through 2021 accessibility plan outlines the commitments and actions that Value Village Stores, Inc. (Value Village) will put in place to prevent and remove barriers to accessibility and how the requirements of the regulations will be met, for all its operations and stores in the province of Ontario.

 

You can download the Multi-Year Accessibility Plan and Accessible Customer Service Plan here. If you have a disability and you need information in an accessible format that meets your needs, please let us know.

We’d love to hear from you. First, visit our real estate page to learn about our site requirements. Then you can reach out to the appropriate region lead to learn more.

Great question! We welcome donations of gently used clothing (for all ages), housewares & knick-knacks, books & music, small electronics, the list goes on. Infact, it can be found right here: items we accept. We also have a list for items we don't accept, which includes things like weapons & explosives, large furniture, any food-related items and the like. 

Team Members

First of all, welcome back! We’re so glad to hear you have interest in opportunities with us again.

Please visit our career site at www.savers.com/careers to search for open positions and submit an application. For questions about the status of your application, please contact the management team of the location you applied too.

If you need assistance with your application, please contact the People Services Center at 800-259-0004 or HRServiceCenter@savers.com.

To access MyHR, click here.

If you are having trouble accessing MyHR, please click here to see our MyHR help guide.

Current Team Members: Please update your address in MyHR using employee self-service. You may also view and print tax forms and paystubs in MyHR.
Former Team Members: Not currently employed with us? Email us at HRServiceCenter@savers.com with the following information and your address will be updated by the Shared People Service Center:

                                Full Name

                                Last 4 of SSN or SIN

                                Contact Information (Phone and/or Email)

                                Home Address (be sure to include an apartment number if applicable)

For address changes, you will not be contacted with a confirmation.  If you need a new W-2 or T-4, please include this in your request with your address change.

If you would like ot view past pay stubs, click here.

If the inquiry involves an address change or correcting an error on the W-2 or T-4 you will not be contacted.  The tax documents will be mailed within 3 business days of your request, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

Team Member W-2s were sent to your home address listed in MyHR on January 31, 2020. Depending on the postal system in your area, you should receive your W-2 within 10-15 business days after the mail out date.

Team Member T-4s were sent to your home address listed in MyHR on February 29, 2020. Depending on the postal system in your area, you should receive your T-4 within 10-15 business days after the mail out date.

T-4 and RL-1 slips were mailed late February to your home address listed in MyHR. Depending on the postal system in your area, you should receive your T-4 or RL-1 slip within 10-15 business days after the mail out date. You will be able to access the tax slips in Ceridian.

Depending on the postal system in your area, you should receive your W-2 or T-4 within 10-15 business days after the mail out date. 

A new W-2 or T-4 will be mailed out within 3 business days of your request, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

Don’t worry—just send an email to HRServiceCenter@savers.com with the following information and someone will follow up within 3 business days:

                                Full Name

                                Last 4 of SSN or SIN

                                Contact information (phone and/or email)

                                Please tell us what is incorrect on your W-2 or T-4

If you’re currently employed with us, you can access your tax slips on Ceridian. If you’re a former team member, unfortunately, you’ll be unable to download your tax slips at this time.

Due to privacy regulations, we’re unable to send your tax information to our stores.

If the appropriate amount of days have passed since the mail out date, please send an email to HRServiceCenter@savers.com with the following information:

                                Full Name

                                Last 4 of SSN or SIN

                                Contact information (phone and/or email)

                                Please let us know that you have not received your W-2 or T-4

Please also advise if we have your permission to send a copy to your email. If you prefer a mailed copy, please provide your current mailing address.

Replacement copies will not be sent out until after 2/12/20 for the U.S. and 3/12/20 for Canada.