Effective Date: January 1, 2020
We refer to the above websites and all related websites as “sites” and to each of them as a “site.” When we refer to “we,” “us,” or “our,” we mean Savers, or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.
- GENERAL DISCLOSURES
- WHAT INFORMATION WE COLLECT
- HOW WE USE YOUR INFORMATION
- WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION
- THIRD-PARTY ADVERTISING AND ANALYTICS
- LINKING SITES
- SOCIAL MEDIA
- HOW LONG WE RETAIN YOUR INFORMATION
- MARKETING AND PROMOTIONAL COMMUNICATIONS
- CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION
- CALIFORNIA CONSUMERS
- CONTACT US
- COOKIES POLICY
We take your privacy and the protection of your personal information seriously. We will only store, process and disclose your personal information in accordance with applicable law. We will make it clear when we collect personal information and will explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.
1. Information You Provide To Us Directly
Savers may collect different information from or about you depending on how you use our sites or Services. The following examples are provided to help you better understand the information we may collect through your membership in our Super Savers Club customer loyalty program, participation in our FUNDrive fundraising platform, or your participation in other promotions and store events and interactions with our social media accounts.
For Customers: We may collect, use, store and transfer different kinds of personal information about you, which we have grouped together as follows:
- Identity Information includes first name, middle initial, last name, date of birth, gender, username or similar identifier, loyalty ID.
- Contact Information includes personal mailing address, email address, telephone number, household ID.
- Financial Information includes bank account information and payment card details.
- Transaction Information includes details about the products and services you have purchased from us and the corresponding transactions, including which in which store the purchase occurred.
- Technical Information includes internet protocol (IP) address, your login data, time zone setting and location (geocodes), auth0 logs, pages visited, pages viewed, events and page loads, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Information includes your username and password, your preferences.
- Usage Information includes information about how you use our website, products and services.
- Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.
For Vendors: We may also collect, use, store and transfer the following kinds of personal information about you:
- Identity Information includes Social Security number, tax identification number.
For Suppliers: We may also collect, use, store and transfer the following kinds of personal information about you:
- Identity Information includes tax identification number.
For Legal Purposes: We may also collect, use, store and transfer the following kinds of personal information about you:
- Identity Information includes Social Security number, driver’s license number, medical information, tax identification number.
2. Information Received Through Third-Party Platforms
You may access our sites through third-party platforms, such as Facebook. If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.
3. Collection Of Technical Information And Usage Information
When you access Savers’ sites, we automatically collect certain information. This information may include without limitation: (a) technical information about your computer or Wireless Device, such as your IP address, geolocation information, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information or platform types (collectively “Technical Information”); and (b) usage statistics about your interaction with Savers’ sites, including pages accessed, referring website address(es) time spent on pages, pages visited, search queries, click data, date and time and other information regarding your use of Savers’ sites (collectively “Usage Information”).
We may use information about you for a number of purposes, including:
1. Providing, Improving And Developing Our Services
- Reviewing and analyzing user browser and wireless device technical information;
- Reviewing user activity across sites (for example, Savers analyzes trends, user traffic and usage information to determine the performance of content, research reports or events);
- Processing or recording payment transactions or money transfers;
- Otherwise providing you with the Savers products and features you choose to use;
- Displaying your historical transaction information;
- Providing, maintaining and improving our Services;
- Developing new products and Services;
- Tracking and awarding rewards through loyalty programs;
- Delivering the information and support you request;
- Improving, personalizing and facilitating your use of our Services; and
- Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services.
2. Communicating With You About Our Services
- Responding to questions or concerns;
- Sending you information we think you may find useful or which you have requested from us about our Services; and
- Manage your account preferences, establish your profile and registration information.
3. Protecting Our Services And Maintaining A Trusted Environment
- Enforcing our Terms of Service or other applicable agreements or policies;
- Verifying your identity;
- Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;
- Fulfilling any other purpose disclosed to you in connection with our Services;
- Analyze trends and user traffic, track purchases and usage information; and
- Contacting you to resolve disputes and provide assistance with our Services.
4. Advertising And Marketing
- Marketing of our Services, events, research and products; and
- Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys and/or rewards offered by us and select partners.
- If we send you marketing emails, each email will contain instructions permitting you to “opt out” of receiving future marketing or other communications.
- If we obtain any personal information from you, we will not sell it to third parties, nor will we allow third parties with whom we share your personal information to sell it. It may be used internally as part of special merchandising and promotion programs and we may disclose non-personally identifiable compilations of information to third parties for marketing related purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us. To learn about your choices regarding interest-based advertising and cross-device tracking, please see below.
- Communicating to you about opportunities to donate; and
- Managing donations from you.
6. Other Uses
- For any other purpose disclosed to you in connection with our Services from time to time.
1. We Do Not Sell Your Information
We do not sell your personal information to third parties, and we also do not allow the third parties with whom we share your personal information to sell it. Savers does not collect or sell the personal information of minors under sixteen (16) years of age.2. When And How We May Share/Disclose Your Information With Third-Parties
- We may share your information with third-party companies that perform services on our behalf, including for payment processing, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), e-mail and hosting services, and customer services and support. These third-party service providers may access your personal information and may only use it as directed by us for the purpose of our requested service.
We require all third parties to respect the security of your personal information. We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal information in accordance with our instructions.
3. Corporate Transactions
4. Disclosure Of Information For Legal Purposes
Savers may disclose all or part of your personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with Savers, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. Savers may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our Services.
5. Analytics And Data Enrichment Services
We use third-party analytics such as Google Analytics to help understand your usage of our sites and to improve our Services.
6. Aggregated, Anonymized Or De-identified Information
We may disclose or use aggregated, anonymized or de-identified information for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information, it can no longer directly or indirectly reveal your identity.
For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you provided to them or they collected from your use of their services. This information is stored in Google’s servers according to their privacy practices.
We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. Savers is not responsible for how these third-party websites may use information collected from or about you.
We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our record management policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. This allows the specific information collected (name, email, address, phone number, etc.) to become anonymous, but allows Savers to keep the transaction or engagement data. For example, Savers will not be able to tell if John Smith registered for an event, but we will be able to tell that a person registered for an event and maintain headcount and transactional history. This will allow Savers to maintain a level of information that helps us develop and improve our sites and Services.
You may opt-out of receiving marketing and promotional messages from Savers, if those messages are powered by Savers, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.
The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites. If you are under the age of 18 and have already provided personal information through the sites, please have your parent or guardian contact us immediately using the information provided under CONTACT US so that we can remove such information from our files.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, no online or computer environment is 100% secure, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under CONTACT US. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees with the tools and knowledge to protect your personal information in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
The California Consumer Privacy Act (“CCPA”) permits residents of California to have the following additional rights. For more information, or if you have questions, you can contact us using the information provided under CONTACT US. For your protection, Savers is required to collect certain information from you to verify your identity before we respond to any request submitted by you. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by Savers for its files.
1. California Residents Have The Right To Request Savers Disclose What Information It Collects, Uses And Discloses
California residents have the right to request that Savers disclose what personal information Savers collects, uses and discloses about them in the preceding twelve (12) months. The general categories of personal information Savers collects about California residents are listed above under WHAT INFORMATION WE COLLECT. If you are a California resident and would like to request the personal information that Savers collects, uses and discloses about you, please submit a request via our Data Subject Request site or contact Savers by email at email@example.com or by telephone at 833-657-0239.
2. California Residents Have The Right To Request The Deletion Of Their Personal Information Maintained By Savers
California residents have the right to request that Savers delete the personal information Savers maintains about them. Savers will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please submit a request via our Data Subject Request site or contact Savers by email at firstname.lastname@example.org or by telephone at 833-657-0239. To verify any request to delete personal information, you will be required to provide the information contained in the request form on the Data Subject Request site. Failure to do so could result in Savers’ inability to comply with your request.
3. California Residents Have The Right To Non-Discrimination For The Exercise Of Their Privacy Rights Under The CCPA
Under the CCPA, California residents have the right not to receive discriminatory treatment by Savers for the exercise of their privacy rights. However, the exercise of certain privacy rights by California residents will make it so that Savers is no longer able to provide those residents with certain services. For example, if, at the request of a California resident, Savers deletes all of the California resident’s personal information that it maintains, Savers will no longer be able to send marketing communications to that California resident.
4. California Residents Can Designate An Authorized Agent To Make A Request Under The CCPA On Their Behalf
California residents can designate an authorized agent to make requests under the CCPA related to the residents’ personal information. Savers can deny any request made by an agent who does not submit proof that he or she has been authorized by the California resident to act on the California resident’s behalf. For more informatin on submitting a request on behalf of a California resident as an authorized agent, you can contac us using the information provided under CONTACT US.
5. Do Not Track
Via email: email@example.com
The Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”), as amended, imposes requirements regarding the collection, use, and disclosure of personal information in relation to our commercial activities, as does private-sector privacy legislation in their local jurisdictions, provinces and territories.
1. Personal Information
2. Collection Of Personal Information
We (and our affiliates and authorized service providers) may collect, store and use the information discussed above in WHAT INFORMATION WE COLLECT.
We also may collect information about your computer and your visits to the sites such as your IP address, geographical location, browser type, domain names, referring website addresses, access times, length of visit and number of page views. We may use this information in the administration of the sites, to improve the usability of the sites, to provide better service, to send you newsletters, updates, marketing communications, and other information or that may be of interest to you. We also use outside services such Google Analytics to gather data about visitors to our sites. We may sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, usage and related information.
We often collect personal information from you or from third-parties and as agents on behalf of third parties, where we have obtained the requisite consent to do so or as otherwise permitted by law. Third parties include, as examples, organizations for whom we provide services to you or on your behalf, and organizations that perform outsourcing and other services for us (such as payment processors, order fulfillment organizations, shipping companies, warranty and other service organizations, and systems development and maintenance organizations).
3. How We Use Personal information
As a general matter, we collect your personal information primarily to provide services to our customers, for administrative or management requirements and to enhance our relationship with customers.
Savers collects and uses your personal information to operate its sites and deliver the Services you have requested.
Savers may also use your personal information to inform you of other products or services available from Savers and its affiliates. Savers may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Savers does not sell, rent or lease its customer lists to third-parties.
Savers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third-party. Savers may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third-parties are prohibited from using your personal information except to provide services to you, and they are required to maintain the confidentiality of your data.
Savers may keep track of the websites and pages our users visit within Savers, in order to determine what Services are the most popular. This data is used to deliver customized content and advertising within Savers to customers whose behavior indicates that they are interested in a particular subject area.
Savers will disclose your personal information, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Savers or the sites; (b) protect and defend the rights or property of Savers; and, (c) act under exigent circumstances to protect the personal safety of users of Savers, or the public.
4. The Basis On Which We Process Your Personal information
We rely on the following legal grounds to process your personal information, namely:
a) Performance of a contract – We may need to collect and use your personal information to enter into a contract or to perform a contract that you or your company has with us.
b) Consent – Where required by applicable laws, we will rely on your consent for collecting your personal information.
We will only process personal information for a specific purpose or for any other purposes specifically permitted by applicable data protection legislation.
5. Obtaining Consent
Except when otherwise permitted by law, we obtain the requisite consent prior to collecting and, in any case, prior to using or disclosing your personal information for any purpose. You may provide your consent to us orally, in writing, by electronic communication or any other means reasonably capable of conveying your consent. We will obtain your express consent if we collect, use or disclose sensitive personal information in our capacity as a data controller. We may also share data with third-party partners for whom you have given us consent. Your consent may also be intrinsic to the circumstances such as in the case where you have already provided personal information to us and you maintain your relationship with us or where you provide our representatives with your phone number so that we can contact you. Except when otherwise permitted by law, we will only use the data for the purpose for which it was given. From time to time, we may collect, utilize or disclose your personal information based on your consent and as otherwise permitted by law.
When your consent is required, you may withdraw your consent at any time (unless withdrawing the consent would frustrate the performance of legal obligations) upon providing to us a 30-day notice. However, the withdrawal of your consent may adversely affect our ability to provide Services to you and to maintain our relationship.
We only collect the personal information necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes or as required by law.
We do not use or disclose your personal information, except for the purposes for which it was collected, or new purposes to which you have consented, or as required or otherwise permitted by applicable law.
We do not, as a condition of providing services to you or on your behalf, or as an administrative or management requirement, require consent to the collection, use or disclosure of personal information beyond what is reasonably required for such purposes, or to comply with our obligations under applicable law.
8. Retention Of Personal information
We may keep a record of your personal information, including correspondence or comments, in a file specific to you. We will utilize, disclose, or retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and for legal or business requirements. We have established minimum and maximum retention periods and procedures for maintaining and destroying your personal information. When personal information is retained to make a decision about you, we will retain such information for the period required in order to comply with our internal record management policies.
9. Access To And Correction Of Your Personal Information
10. Response Times
We will make every reasonable effort to respond to each of your requests not later than 30 days after receipt of such requests. When applicable, we will advise you in writing if we cannot meet your requests within this time limit. When applicable, you have the right to make a complaint to the appropriate authority with respect to this time limit.
We expect to be able to respond to your request without charge as a general matter. However, we reserve the right to collect a reasonable charge when you request the transcription, reproduction or transmission of such information. We will notify you, following your request for transcription, reproduction or transmission of the appropriate amount that will be charged. You will then have the opportunity to withdraw your request after notification of the charge.
12. Identifying You In Connection With Requests
We may require that you provide to us sufficient information to identify yourself before we provide information about the existence, use or disclosure of your personal information in our possession. Any such information shall be used only for this purpose.
13. Opt-Out And Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving certain information. Users may opt-out of receiving e-mails using the instructions located in e-mails sent by Savers or by contacting us using the information provided under Contact.
We will use reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as possible. We will not routinely update your personal information, unless such a process is necessary. In order to help us maintain and ensure that your personal information is accurate and up to date, you must inform us, without delay, of any change in the data you provided to us.
You can at any time, challenge the accuracy or completeness of the personal information we have about you, subject to the exceptions provided by applicable law. If you demonstrate that the personal information we have on you is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended data to third parties to whom we have communicated your personal information.
We use security safeguards appropriate to the sensitivity of personal information to protect it from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. These safeguards include physical measures, such as restricted access to offices and equipment, organizational measures, such as security clearances and publishing this policy to appropriate personnel with instructions to act in accordance with its principles (for example, limiting access on a “need to know” basis), and technological measures, such as the use of passwords and/or encryption. Further public disclosure here of our security safeguards could aid those who might attempt to circumvent those security safeguards. If you have additional questions regarding security, please feel free to contact us directly using the information provided under Contact.
Via email: firstname.lastname@example.org
FUNDrive program site, visit FUNDrive.savers.com.
For all pages and subsites on the ValueVillage.com website, TBD.